FAQs

FEATURED QUESTIONS

Virtual Challenge

What is a virtual challenge?

A virtual challenge is a run that can be completed anytime and anywhere, even indoors on a treadmill between 06 Sept – 27 Sept 2020. Run at your own pace at your own time. Simply complete the virtual challenge to earn your Finisher medal & T-shirt.

How does a virtual run work?

Simply register for Ground Zero Run Virtual Challenge at www.groundzerorun.com.

Your entitlement is available for pick up from Mercy Relief’s office at 160 Toa Payoh Lorong 1 from 29 September – 22 October 2020 (Tuesday – Thursday 10am – 7pm)

 

How do I track my distance and time my run?

Although not mandatory, you are strongly encouraged to use a GPS-based app (Google Fir / MOVE) or a treadmill to track your run and tag us #runforhumanity on social media.

 

Can I walk/hike or climb the stairs?

Yes, any walking/running/hiking is eligible and that includes climbing up the stairs. Cycling/biking or using any mobility device is not considered as eligibility.

 

Must I complete the Virtual Challlenge in one course?

No, you don’t have to if you don’t want to. Run at your own pace. Finish it all at once, or break up the distance over the event period, it’s your call.

 

What is the distance for Kids Dash?

The distance for Kids Dash is 1KM.

 

Can my 6 years old sign up for the Kids Dash? Can she run with the relief pack too?

 

Yes absolutely. Kids Dash is for young runners aged between 3 and 12 with the option to carry a 1kg relief pack in a form of rice, bottled water or even beans. This race is designed to encourage kids to participate in a running event and develop a sense of empathy and compassion for their peers that live-in disaster-prone areas.

Registration

Where do I register?

Click here to register.

What is the registration fee?

Click here to view more.

How do I know if I have successfully registered?

All registered participants will receive a confirmation email and receipt upon successful registration to the email address used at time of registration.

I registered but did not receive my confirmation email and receipt.

Please allow up to 12 hours to receive your confirmation email. There are several reasons you may have not received your confirmation slip after this time period:

  1. It could be in your spam/junk folder.
  2. Registration was unsuccessful.
  3. The email address entered at time of registration is incorrect.

Please email in to info@groundzerorun.com providing the email address used at time of registration process for the team to check your registration status.

 

Can I register for Ground Zero Run Virtual Challenge if I am located out of Singapore?

Yes, you can! Registration fee for overseas participant is $10.

 

Will I receive any entitlement if I am signing up from overseas?

Unfortunately, overseas participants will not be receiving any entitlements.

 

What happens after I register for the event?

Once you have signed up for the Ground Zero Run Virtual Challenge, your immediate next step is to nominate at least 5 of your friends to take up the Challenge. The person you nominate gets 24 hours to either take the challenge himself/ herself or donate on your fundraising page.

Participants are highly encouraged to raise funds from their friends and family members to support the humanitarian efforts of Mercy Relief.

 

How would the donations that I raise be utilized?

All donations raised would help Mercy Relief scale our impact both locally and regionally and empower disaster-stricken communities.

 

How can I check on the donations that I have raised and the people who have supported me?

You may click on your profile page. The total donation amount that you have raised and all your supporters would be shown on your profile.

 

Are there any other means of donations if I do not wish to donate online?

Yes, you may also donate via cheque. Crossed cheques should be made payable to “MERCY RELIEF LIMITED” and mailed to: 160 Toa Payoh Lorong 1 #01-1568 Kindly provide your name, NRIC number, mailing address, email address, contact details and “ Ground Zero Run Virtual Challenge 2020” at the back of the cheque if you wish to get tax exemption.

 

Will there be any tax exemption if I donate to the event?

Yes, there will be 250% tax exemption for all donations. A tax-deductible receipt would be sent to you.

 

When is the last date to register?

Registration is open from May 23 – September 20 2020 and the virtual challenge period is from September 06 –  September 27 2020.

 

Will there be a refund if I have registered for the physical run and I don’t wish to participate in this virtual challenge?

No refund will be made for all registration made prior to the change of format. We thank you for your kind understanding.

General

Can I sign up for more than one category?

You are welcome to consecutively sign-up for the different categories and earn the entitlements if you can complete the registered distances within the clock-in period (06th September – 27th September 2020).

 

Can I change my race category after signing up?

Please email to info@groundzerorun.com should you wish to change your race category after registration.

 

Can I change my T-shirt size?

T-Shirt sizes can be changed up to 05 September 2020 subject to availability of the requested size. Please email us at info@groundzerorun.com for assistance.

After this date, no changes in T-Shirt size will be accepted. Please select your t-shirt size appropriately during the registration process.

You may view the T-shirt size charts here respectively:

Race Entry Pack Collection

When can I collect my race entitlements?

Your entitlement is available for pick up from Mercy Relief’s office at 160 Toa Payoh Lorong 1 from 29 September – 22 October 2020 (Tuesday – Thursday 10am – 7pm) Please complete your virtual challenge before making the necessary arrangement to pick your entitlements.

 

What are the opening hours for Race Entitlements Collection?

You may collect your entitlement from 29 September – 22 October 2020 (Tuesday – Thursday 10am – 7pm)

 

How do I get to the Race Entry Pack Collection venue?

Our office is located at 160 Toa Payoh Lorong 1 #01-1568 S310160

 

What must I bring for collection?

Your NRIC and your runner’s bib for verification.

 

Can someone collect on my behalf?

Yes. Collection on behalf of a participant is allowed only with the appropriate authorization documentation.

The organiser will not release race packs collected on behalf of another person without supporting documents.