FREQUENTLY ASKED QUESTIONS
What is a virtual challenge?
A virtual challenge is an event that can be completed at your own time and place during the challenge period. Run/Cycle at your own pace and route, even indoors on a treadmill between 12 October and 12 November 2021. Complete the virtual challenge to earn an extra ticket in the lucky draw!
How do I get the race entitlements?
Simply register for Ground Zero Run Virtual Challenge at www.groundzerorun.com.
Race bibs will be mailed out to participants. You may collect your other race entitlements from Mercy Relief’s office (160 Toa Payoh Lorong 1, #01-1568, Singapore 310160) between 18 October and 19 November (Monday – Friday, 10am – 7pm).
How do I submit my activity/activities?
Record your activities (run or cycle) using a GPS-based app like Strava, Garmin, MapMyRun, Runkeeper, etc. Take a screenshot of your activities completed from 12 October to 12 November 2021 and submit them here.
For treadmill or stationary bike activities, participants should take a photo of the data screen showing the completed distance and time, and submit the photo of that activity.
Submission is compulsory for runners in the 100km Run category to be eligible for the prizes.
How do I track my distance and time my run?
Although not mandatory, you are strongly encouraged to use a GPS-based app (e.g. Google Fit, MOVE, Strava, Map My Run, Runkeeper, etc) or a treadmill to track your activities and tag us @groundzerorace2021 on social media and use the hashtags #raceforhumanity #raiseforhumanity.
If I signed up for the Run category, can I walk/hike or climb the stairs?
Yes, any walking/running/hiking is eligible and that includes climbing up the stairs.
Must I complete the Virtual Challenge in one course?
No, you don’t have to if you don’t want to. Run/cycle at your own pace. Finish it all in a single go, or complete the distance over multiple activities during the event period, it’s your call.
How does the team format work?
Teams are required to have at least three members; there is no limit to the number of participants in a team. Team members are not required to register for the same distance category. For instance, some may choose to cycle, some may choose to run; some may opt for the 30km cycle, some may challenge themselves for the 100km run.
Each participant must complete the distance challenge he/she registered for. The registered distance is not a team effort but an individual one.
However, fundraising will be done as a team. Only one donation page will be created for the team; individual donation pages will not be created for members of the team.
If you are a corporate organisation, please click here to register. A minimum of 10 participants is required to form a corporate team.
How do I form a team?
Participants may form a team of minimum three members. Select the “I want to create a new group to run and fundraise with friends/family (New Team)” option. A Team ID will be created when you form a team. Send the Team ID to your family and friends so that they can join your team.
How do I join a team?
On the registration page, select the “I want to join a group my friends have already made (Existing Team)” option. Key in the Team ID given to you by your family member/friend. Complete your registration.
Where do I register?
Click here to register.
What is the registration fee?
Click here to view more.
How do I know if I have successfully registered?
All registered participants will receive a confirmation email and receipt upon successful registration sent to the email address used at time of registration.
I registered but did not receive my confirmation email and receipt.
Please allow up to 12 hours to receive your confirmation email. There are several reasons you may have not received your confirmation slip after this time period:
- It could be in your spam/junk folder.
- Registration was unsuccessful.
- The email address entered at time of registration is incorrect.
Please email email@example.com providing the email address used at time of registration process for the team to check your registration status.
Can I register for Ground Zero Run Virtual Challenge if I am located out of Singapore?
Yes, you can! Registration fee for overseas participant is $15.
Will I receive any entitlement if I am signing up from overseas?
Unfortunately, overseas participants will not receive any race entitlements. However, if there are significant registrants from a single country, we will consider shipping the entitlements over. Do write to us if you have a community interested in taking part in the virtual challenge.
What happens after I register for the event?
Once you have signed up for the Ground Zero Bike+Run Virtual Challenge, your immediate next step is to nominate your friends to take up the Challenge. The person you nominate can take the challenge himself/ herself or donate on your fundraising page.
Participants are highly encouraged to raise funds from their friends and family members to support the humanitarian efforts of Mercy Relief.
How would the donations that I raise be utilised?
All donations raised will help Mercy Relief scale our impact both locally and regionally and empower disaster-stricken communities.
How can I check on the donations that I have raised and the people who have supported me?
You may click on your profile page or search for your name here.The total donation amount that you have raised and all your supporters would be shown on your profile.
Are there any other means of donations if I do not wish to donate online?
Yes, you may also donate via cheque. Crossed cheques should be made payable to “MERCY RELIEF LIMITED” and mailed to: 160 Toa Payoh Lorong 1, #01-1568, Singapore 310160 Kindly provide your name, NRIC number, mailing address, email address, contact details and “Ground Zero Bike+Run Virtual Challenge” at the back of the cheque if you wish to get tax exemption.
Will there be any tax exemption if I donate to the event?
Yes, there will be 250% tax exemption for all donations. A tax-deductible receipt would be sent to you.
When is the last date to register?
Registration is open from 12 September to 12 November 2021 and the virtual challenge period is from 12 October to 12 November 2021.
Will there be a refund if I have registered but changed my mind and don’t wish to participate in this virtual challenge?
No refund will be made for all registrations. We thank you for your kind understanding.
Can I sign up for more than one category?
You are welcome to consecutively sign-up for the different categories and earn the entitlements if you can complete the registered distances within the clock-in period (12 October to 12 November 2021).
Can I change my race category after signing up?
Please email us at firstname.lastname@example.org should you wish to change your race category after registration.
Can I change my T-shirt size?
Requests to change t-shirt sizes should be made no later than 12 October 2021 subject to availability of the requested size. Please email us at email@example.com for assistance.
After 12 October, no changes in t-shirt size will be accepted. Please select your t-shirt size appropriately during the registration process.
You may view the T-shirt size chart here.
Race Entry Pack Collection
When can I collect my race entitlements?
You may collect your race entitlements from Mercy Relief’s office (160 Toa Payoh Lorong 1, #01-1568, Singapore 310160) between 18 October and 19 November (Monday – Friday, 10am – 7pm).
How do I get to the Race Entry Pack Collection venue?
Our office is located at 160 Toa Payoh Lorong 1, #01-1568, S310160. We are located about 5 minutes walk from Toa Payoh MRT Station.
What must I bring for collection?
Your NRIC/Passport or any identification card for verification purposes.
Can someone collect on my behalf?
Yes. Collection on behalf of another participant is allowed only with the appropriate authorization authorisation documentation.
The organiser will not release race packs collected on behalf of another person without supporting documents.