FAQs

FEATURED QUESTIONS

REGISTRATION MATTERS

Where do I register?

Click here to join the fun and run with us for a good cause!

What is the registration fee?

Click here to learn more about the different fees attached to each category – Early Bird or not.

What am I entitled to as a participant?

We will be providing each participant with a t-shirt, a goodie bag and a finisher’s medal.

We will be sharing more details about the content of the bag closer to the event.

What is the minimum age requirement to participate in Ground Zero Run 2020?

  • A Participant must be 18 years and above as of 31 December 2019 to participate in the 10km race.
  • A Participant must be 13 years and above as of 31 December 2019 to participate in the 5km race.
  • Participants for the Kids Dash must be 3-12 years old as of 31 December 2019.

Any Participant below the age of 18 as of 31 December 2019 is required to seek parental/guardian consent and complete the relevant indemnity and declaration forms when registering online or in-person, failing which the organiser reserves the right to refuse entry to that Participant

How do I know if I have successfully registered?

All registered participants will receive a confirmation email and receipt upon successful registration to the email address used at time of registration.

I registered but did not receive my confirmation email and receipt.

Please allow up to 12 hours to receive your confirmation email. There are several reasons you may have not received your confirmation slip after this time period:

  1. It could be in your spam/junk folder.
  2. Registration was unsuccessful.
  3. The email address entered at time of registration is incorrect.

If after 12 hours you still haven’t received any confirmation, please email us at info@groundzerorun.com providing the email address and ID number provided to you at the time of the registration so the team can check your registration status.

I have registered for the race but have injured myself or unable to attend the race.

Being a charitable event with limited resources and flexibility, we are sorry to say that all race entries are strictly non-refundable and non-transferrable to any future events. We wish you a rapid recovery and hope to see you soon!

Can I transfer my race entry to someone else?

Being a charitable event with limited resources and flexibility, we are sorry to say that all race entries are strictly non-refundable and non-transferrable.

I have missed the registration deadline. Can I still join the race?

Due to logistics, all registrations have to be completed by 12 April 2020, so that all participants can collect their race pack on time and have their bib to enter the race course and venue. We cannot therefore accept any registration past that deadline.

Can I change my race category after signing up?

If you wish to change category, please email us at info@groundzerorun.com.

Can I change my T-shirt size?

T-Shirt sizes can be changed up to 12 April 2020, subject to availability of the requested size. Please email us at info@groundzerorun.com for assistance.

After this date, no changes in T-Shirt size will be accepted. Please select your t-shirt size appropriately during the registration process.

You may view the T-shirt size charts here respectively:

What happens after I register for the event?

We will be in contact with you to support you in the next part of your journey with Ground Zero – raising funds in support of Mercy Relief’s work in disaster relief! Share your page on social media, with your friends and family to ask them for donations in support of Mercy Relief’s humanitarian efforts.

When is the last date to register?

Registration closes on 12 April 2020. 

RACE INFORMATION

When is the race?

19 April 2020, Sunday. The event will take place from 7am till 1pm.

Where is the start and finish point?

Marina Barrage

What is the flag off time?

  • 7.30am onwards for 10KM on Sunday, 19 Apr 2020
  • 7.45am onwards for 5KM on Sunday, 19 Apr 2020
  • 9.30am onwards for Kids Dash on Sunday, 19 Apr 2020

Where can I view the race route?

Check out your category of choice’s page here:

How to get to the race venue?

Click here to learn more.

Where is the nearest carpark?

Click here to learn more.

Will there be a refund if the race is called off due to bad weather?

Unfortunately, no refund will be made if the race is cancelled due to bad weather or unforeseen circumstances.

Can I walk instead of run?

Yes absolutely. As long as you are able to complete the race before the end of the carnival (1pm), you can walk, run or hop, the style is up to you!

Will there be water stations along the various routes?

Yes, there will be water refill stations along the route – we highly encourage each participant to bring along their own reusable water bottle.

Will there be any bag deposit service at the event?

No, there will not be any bag deposit service available. The organiser will not be responsible for any loss of items.

Do I have to bring my child along to Race Entry Pack Collection?

No, this is not required for Kids Dash participant.

What is the distance for Kids Dash?

More details will be released soon

RACE ENTRY PACK COLLECTION

When is the Race Entry Pack Collection?

3 April – 5 April 2020 (Friday to Sunday).

What are the opening hours for Race Entry Pack Collection?

From 11am till 8pm (Friday).

From 10am till 7pm (Saturday & Sunday)

How do I get to the Race Entry Pack Collection venue?

Click here to see the map.

What must I bring for collection?

Confirmation email (no need for printing) and an ID document.

Can someone collect on my behalf?

Yes, we allow collection on behalf of another participant as long as the appropriate authorization documentation is provided upon collection. Click here to download the form.

I am only arriving on race day and will miss the race entry pack collection. Do you allow collection on race day?

We will not. Race packs must be collected prior to the event, on the exact dates that will be shared on the website.

DONATION MATTERS

How would the donations that I raise be utilized?

All donations raised will be helping Mercy Relief scale our impact both locally and regionally and empower disaster-stricken communities.

How can I check on the donations that I have raised and the people who have supported me?

You may click on your profile page in order to see the total donation amount that you have raised and the list of people who have supported you in this adventure.

Are there any other means of donations if I do not wish to donate online?

Yes, you may also donate via cheque. Crossed cheques should be made payable to “MERCY RELIEF LIMITED” and mailed to: 160 Toa Payoh Lorong 1 #01-1568. Kindly provide your name, NRIC number, mailing address, email address and contact details at the back of the cheque.

How can I support a participant who has taken part in the event?

Click here and search for the participant, then click on his/her profile page and donate from that profile page.

If there is no particular participant who I would want to support, how can I still donate to support the event?

Click here and make a general donation in support of our event!

Will there be any tax exemption if I donate to the event?

Absolutely! All donations are eligible to a 250% tax exemption for all donations. A tax-deductible receipt will be sent to you after each donation made online.

VOLUNTEER